Overview
Company-wide performance snapshot across 12 communities
Today’s Briefing
- Portfolio star rating is 4.11 across 510 surveys, with 84% of families likely to recommend.
- Scores have risen for three straight months, from 4.15 to 4.21.
- Clearwater Pointe carries the most unresolved issues (19), 5 of them open more than a month.
- Dining is the lowest-rated department at 3.84 and the most common source of issues (22).
- Maplewood Heights leads the portfolio at 4.58 stars; Clearwater Pointe trails at 3.52.
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Recent Activity
12 surveys8 tours15 openMaplewood HeightsPulse3 open
Robert Hayes
Apr 2, 2026
3.42
Maplewood HeightsPulseLimited
Linda Hayes
Apr 2, 2026
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Sunrise GardensMove-In
Margaret Chen
Apr 1, 2026
4.62
Clearwater PointePulse4 open · OVERDUE
James Whitman
Mar 30, 2026
2.85
Brookstone LandingPulse
Patricia Donovan
Mar 29, 2026
4.28
Oakridge TerracePulse2 open
William Thorne
Mar 28, 2026
3.78
Willow Creek EstatesMove-In
Eleanor Vasquez
Mar 27, 2026
4.45
Riverside CommonsPulse5 open · OVERDUE
Harold Brennan
Mar 25, 2026
3.18
Lakewood ManorPulse1 open
Beatrice Holloway
Mar 24, 2026
4.10
Pinehurst VillagePulse
Frank Castellano
Mar 22, 2026
4.05
Cedar Springs PlacePulse
Dorothy Sinclair
Mar 21, 2026
4.20
Harmony HillsMove-In
Theodore Park
Mar 19, 2026
4.32
Star Rating
4.11
Avg across all surveys
Likely to Recommend
84.0%
Recommendation score
Net Promoter Score
+14
32% promoters · 50% passive · 18% detractors510 answers: move-in, pulse & move-out
Average URI
0.20
Unresolved issues per survey
Survey Volume
510
Total surveys collected
332Pulse128Move-In50Move-Out
Sentiment Breakdown
51.2%
Positive
41.6%
Neutral
7.2%
Negative
Best Performing Departments
#1
Maintenance4.31
#2
Housekeeping4.17
#3
Engagement4.16
Needs Improvement
#6
Dining3.84
#7
Transportation3.94
#8
Activities3.98