Trends & Benchmarks
Monthly satisfaction scores over time compared to industry benchmarks
Overall Star Rating
Department Trends
Value
Engagement
Dining
Activities
Housekeeping
Maintenance
Transportation
Care
Monthly Summary
Overall Star
4.21
+0.02vs prior month
Value
4.23
+0.06vs prior month
+0.31 vs industry
Engagement
4.29
-0.06vs prior month
+0.25 vs industry
Dining
3.90
-0.11vs prior month
+0.15 vs industry
Activities
4.04
-0.05vs prior month
+0.09 vs industry
Housekeeping
4.28
+0.06vs prior month
+0.12 vs industry
Maintenance
4.52
+0.14vs prior month
+0.23 vs industry
Transportation
4.14
+0.09vs prior month
+0.29 vs industry
Care
4.25
-0.02vs prior month
+0.28 vs industry