Pricing built around your communities
Each package is priced per community per month. Pick the package that fits each community, and move a community to a different package as its needs change.
Choose how much you want to hear
Listen
Hear from residents and families every month.
5 completed surveys a month
- Pulse calls with residents and families
- Same-day alerts, with action plans and follow-through by department
- Full dashboard and a monthly scorecard for the Executive Director
- Google review requests and free Lilisity family leads
Retain
Stop being surprised by move-outs.
10 completed surveys a month
- Everything in Listen
- Move-in calls at 30 days, to catch a rough start early
- Move-out calls, so you know why each family left
- At-risk residents flagged, with the reason and who owns each one
- Annual staff engagement survey
Fill
Keep the residents you have and win the tours you are losing.
15 completed surveys a month
- Everything in Retain
- Post-tour calls that hear what families won't tell your sales team
- Post-tour dashboard with tour ratings, objections, and reengagement opportunities
- One ResidentCare 360 assessment for the Executive Director each year
One saved resident pays for two years of calls
In our own data, an apartment sits empty for about three months after a move-out. At $5,500 a month, plus a referral fee and the apartment turn, one move-out costs about $25,000. A year of Fill for the same community is $10,800. See what higher occupancy is worth to your portfolio.
Pricing for ten or more communities
Portfolio pricing is set on the walkthrough, based on how many communities you have and how many calls each one needs. You get a volume rate and a team that treats your portfolio as one program.
Book a walkthrough- Volume rate across all communities
- A named account lead who knows your portfolio
- Portfolio view with community rankings and regional roll-ups
- Quarterly executive review with your leadership team
- ResidentCare 360 assessments for regional and corporate leaders
- Custom software built around how your departments work
Add what you need, when you need it
Each of these can be added to any package, for one community or all of them.
Extra surveys
More calls in a busy month, or a one-time deep dive into one community. $60 per completed survey.
ResidentCare 360 assessments
Leadership assessments for Executive Directors, Directors of Nursing, dining and memory care leaders. One ED assessment a year is included in Fill. Others are priced per leader.
Staff engagement survey
Included in Retain and Fill. For Listen communities, add it once a year to hear from staff and see the link to resident scores.
Custom software
Department tools built around how your teams already work. Scoped and priced on request.
Pricing questions
What counts as a completed survey?
A finished phone conversation with a resident, family member or recent tour. Attempts, voicemails and calls that end early do not count.
Can different communities be on different packages?
Yes. A community with high turnover might be on Fill while a stable one is on Listen. You can move a community between packages at the start of any month.
Is there a contract or setup fee?
No setup fee, and no long-term contract to start. Most operators start with one community for 90 days, then decide how far to take it.
What if we use fewer surveys than the package includes?
We spread calls across the month to match your residents, families and tours, so communities rarely come up short. If a community is consistently under its package, we will suggest moving it down.
How does this compare to a referral fee?
A paid referral fee is usually a full month's rent for one move-in. A year of Fill for one community costs about two months' rent and covers 180 completed calls with tours, residents and families that year.
Start one community on Fill for 90 days
No setup fee and no long-term contract. Hear what one community’s families say, see the issues and referrals it turns up, then decide how far to take it.