Develop the leaders who run your communities
We assess your leaders against a model built for senior living, coach them on the results, and survey the staff who work for them.
Our leadership model comes from more than 50,000 resident conversations
ResidentCare is our leadership program: a model of what good leadership looks like in senior living, a 360 assessment built on it, and coaching tied to each leader's results.
Generic leadership models were not written for this work. Ours was built from leadership research, the daily job of running a community, and what residents and families told us on our calls.
Three ways we work with leaders
ResidentCare 360 assessments
Confidential feedback from the people who see a leader's work every day: their supervisor, peers, team and the residents' families. Each leader gets a clear report on strengths and gaps.
- Executive Directors
- Directors of Nursing, Dining and Memory Care
- Shift leaders
Training and coaching
Coaching and training focus on each leader's own results, so each leader works on the gaps their 360 found.
- One-on-one coaching for Executive Directors
- Training for one leader or a whole group
- Onboarding for new Executive Directors
Employee engagement surveys
Staff turnover is expensive and residents feel it. Hear from your team about what is working, what is not, and who is thinking about leaving.
- Confidential, with results by community and department
- Tied to the same leadership model
- Compared with resident scores
How resident results and leadership work connect
Residents and staff speak up
Resident calls and engagement surveys show which buildings and departments are struggling.
The ResidentCare 360 shows why
Feedback on the leader explains the gap, in terms they can act on.
Coaching closes the gap
Coaching and training focus on that leader's results, and the next round of calls shows whether it worked.
Measure one leader against the model
Start with one Executive Director. We send you a sample 360 report, walk you through the model, and set up the first assessment when you are ready.